سياسة الاستبدال والاسترجاع

The amount will be refunded to the customer if the product is not satisfied with an explanation of the reason for dissatisfaction
In the event that a product arrives contrary to what the customer requested, contact us within a period not exceeding 3 days of receipt
The product and the store shall bear the costs of shipping, exchange or return, according to what was agreed upon with the customer
In the event that a damaged or damaged product arrives at the customer, he must contact us within a period not exceeding 3 days from the date of purchase
Receiving the product to start the procedures of returning the product and compensating the customer after examining the damaged product
In the event that the customer wants to return a product that he ordered, he must contact us within a period not exceeding 3 days of receipt
The order and we will return it in the event that the product is in intact condition and in the original packaging and has not been used and bears responsibility
Customer shipping and return costs
It is not possible to accept the replacement and return of the product in the event of use or opening the product from the original packaging, out of concern for us
on product safety and quality
The customer bears the shipping cost in the event of an exchange or return of the order. Depending on the type of request, the Backalis store bears the responsibility
coffee shipping cost
In the event that the order is canceled after the shipment has been sent, the shipping cost will be charged to the customer